Returns Policy

 

Damaged products or missing items

Please inspect your purchase as soon as you receive it.

Check to see if the item we have sent is in perfect working condition and make sure we have sent the correct items in the right quantities.

If this is not the case, please notify us by emailing: sales@smartoys.co.uk within 2 working days of receipt of your item.

Faulty products

If you believe the item you have received has a manufacturing fault or defect, please contact us by emailing: sales@smartoys.co.uk within 14 days.

After 7 working days no refund on the purchase price of the goods(s) is possible as per Section 2.0 but prior to 14 days a credit can be given for a replacement or exchange product.

We will advise you on how to return the item and will send you a written confirmation (this can include email confirmation). We ask that you then simply return the item in full, along with the packaging and a fully completed Returns Form, within 7 working days.

It is your responsibility to make sure that the items are returned to us safely and without any further damage so please follow the procedures in Section 6.0 of the Terms & Conditions . When our returns department receives the item they will inspect it carefully to establish the nature of the fault or defect.

Please understand that we cannot be held responsible for any damages caused due to any improper use such as crash damage. If the item is judged to have been damaged through improper use, we will return the item to you and a further delivery charge will be incurred.

If the item is found to have a manufacturing fault or defect we will either attempt to repair the fault or provide a replacement. If applicable, we will also refund you the cost of returning the item back to us and for posting a replacement back to you.

Please note the initial delivery charges are non refundable.

Change of heart

We offer a 7 working day money back guarantee.

We want you to be totally satisfied with every purchase you make from SmarToys.co.uk . Therefore if for any reason you are not totally satisfied, simply inform us by emailing: sales@smartoys.co.uk within 7 working days of receiving the goods.

Goods returned to us because of an "unwanted gift" or a "change of mind" must be returned within 14 days of you receiving the goods in an unused and perfect, re-saleable condition, including the undamaged product packaging, with complete instructions, any extra batteries, spare parts and refills. You must then follow the procedures in Section 6.0.

Please understand that we cannot accept a return on an item which has been used or with damaged packaging or missing parts. If our returns department cannot accept your return, we will return the goods back to yourself and a further delivery charge will be incurred.

Make sure the return is packed safely and securely and the Returns Form has been completed. This will help us to process your return without any unnecessary delays and we will exchange it or offer a refund on the purchase price of the goods(s).

Any postage costs on sending the item will not be refunded and you are responsible for any other service provided to you in connection with your purchase e.g. gift wrapping.

Please note that we cannot be held responsible for packages lost in transit.

Refunds, replacement and exchanges

We aim to refund, replace or exchange customers within 7 working days of receiving your goods back into our warehouse. For refunds, we do however reserve the right to make the payment within 30 days of the date of receiving your goods.

All refunds will be transferred back to the original credit card.

Please note, in all circumstances SmarToys.co.uk shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights, which remain unaffected.